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I need to cancel or change my order!Updated 3 months ago

How do I change or cancel my order with Gard Pro

Placing online orders has become an everyday activity these days. But sometimes situations can arise where you want to cancel or change your order. Maybe you accidentally ordered the wrong item, you want to change the delivery date or you just changed your mind. Whatever the reason, it's important to know how to smoothly and efficiently cancel or change your order. 

Take Immediate Action

If you need to change or cancel your order, it is crucial to act as quickly as possible. Send us an email immediately to [email protected] with the subject line "CHANGE" or "CANCELLATION." This way, your request will be noticed immediately by our team and we can respond as quickly as possible to meet your needs.

Important Notice About Changes and Cancellations

At Gard Pro, we strive to process your order as quickly as possible, as stated on our order page. This means that sometimes your order may be in process before our team has had a chance to process your change or cancellation request. Because of this quick turnaround, we cannot guarantee that changes or cancellations will always be possible after the order has been placed.

What to do if your order has already been shipped

If your change or cancellation request comes to us after your order has already shipped, we understand that this is not ideal for you. In such a situation, you will need to follow our returns procedure to manage the process after shipment. While this is not the desired solution, it is the only way to proceed after the order is already in transit. Look at the heading ''Return Process'' and follow the steps here.

Conclusion

In conclusion, even if your order is already in transit, we at Gard Pro will make sure you are satisfied. With our return process, you can still make changes or cancel your order, making sure everything goes smoothly even after shipment. Your satisfaction is our priority and we are always ready to help you, no matter the situation. Thank you for your confidence in Gard Pro.








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