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I have a defect, what to do?Updated 3 months ago

If you discover a defect in your Gard Pro product, we recommend that you follow the following steps:

Step 1: Stop use: If you notice a defect, stop using the product immediately to prevent further damage.

Step 2: Check the warranty: Find out if your product is still under warranty and if the warranty covers your defect. If so, you may be able to claim repair or replacement at no additional cost. See the article "Everything you need to know about our warranty".

Step 3: Collect photos/videos of the defect: To give our team a clear picture of the defect, we recommend taking photos or videos of the problem. Make sure the images show the defect well from different angles and with sufficient detail. 

Step 4: Contact us: Send an e-mail to our customer service department at support@gardpro.co and describe the defect as accurately as possible. Include your order number and any relevant information about the purchase. Don't forget to attach images to your email!

Step 5: Follow the instructions: Our customer service team will further guide you on the next steps, such as: returning the product for inspection or repair.

Step 6: Stay informed: Keep in touch with our customer service team to receive updates on the status of your repair or replacement. We strive to resolve any issues as quickly as possible.


By following these steps, we can help you resolve the defect in your Gard Pro product as quickly and efficiently as possible! Thank you for your understanding and patience while we work on a solution. We are committed to resolving the problem for you and making sure everything is back to normal.


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